Following the complaints of Cloud Save issues over the holiday period Microsoft Studios is gifting affected users with a free month of Xbox LIVE Gold membership as compensation. The free month will be updated to your account automatically.
“We want to thank all of our Xbox LIVE members impacted by the Cloud Saved Games service issue for your patience and understanding. It took longer than we expected to get back to full performance as we needed to ensure the integrity of everyone’s game saves.” States Alex Garden, General Manager of Xbox LIVE. “Whether you couldn’t access your game saves for a couple of hours or a couple of days, we sincerely apologize for the delay and inconvenience. We will be automatically applying a one-month extension to the Xbox LIVE Gold memberships of everyone who was impacted. We can assure you we’ll also be doing a thorough post mortem to help prevent this from happening again.”
Players need not take any action; the free month will be activated automatically. Metro Gaming will keep you updated with any further issues relating to Xbox LIVE Cloud Save.